Traxx Mobile App Privacy Policy

This privacy policy sets out how NORPRO Environmental Inc. (hereinafter “NEI”) uses and protects any personal information that you give NEI when you use the Traxx Mobile App (hereinafter “the App”).

NEI is committed to ensuring that your privacy is protected. Should you provide personal information by which you can be identified when using the App, then you can be assured that it will only be used in accordance with this Privacy Policy.

NEI may change this Privacy Policy from time to time by posting an update to the Privacy Policy on the App. The privacy policy posted shall be deemed to be the privacy policy then in effect. You should check the App from time to time to ensure that you are satisfied with any changes. This policy is effective from March 29, 2022.

Definition

We use the term “personal information” as it is defined in the Personal Information Protection and Electronic Documents Act, SC 2000, c 5 (“PIPEDA”). As such, for the purposes of this Privacy Policy, personal information means information about an identifiable individual, but does not include the name, title, or telephone number of an employee of an organization.

What we collect
 We collect personal information from you when you register on the App, request service, or fill out a form. When registering or requesting service through the App, as appropriate, we may automatically collect or you may be asked to enter the following information:

• name and address
• contact information including phone and email address
• location data
• demographic information such as postal code, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the personal information we gather
 We require this personal information to understand your needs and provide you with better service, and in particular for the following reasons:

• Internal record keeping.
• Enable haul tracking using location data.
• Personalize your experience.
• Improve our products and services.
• Process transactions.

Security
 We are committed to ensuring that your personal information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information we collect online. We offer the use of a secure server.   We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the personal information confidential.

How we use cookies
 A cookie is a small file, which asks permission to be placed on your device’s hard drive. The cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic to improve the App in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better App, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your device or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the App.

Links to other websites
 The App may contain links to other Mobile Apps or Websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over another website. Therefore, we cannot be responsible for the protection and privacy of any personal information, which you provide while visiting such sites and any other website is not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Accessing and Controlling your personal information
 You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the App, look for the box that you can click to indicate that you do not want your personal information to be used by anybody for direct marketing purposes.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at info@soiltraxx.ca. 

We will not sell, distribute or lease your personal information to third parties unless we have your expressed permission or are required by law to do so.

You may e-mail us at info@soiltraxx.ca at any time to request a copy of the personal information we have in our possession about you and/or to ask us to modify or remove your information from our online database.  We will take all reasonable steps to verify your identity before taking any action in respect of such requests.

Should you request a copy of the personal information we have in our possession about you, we will provide that information to you within 30 days of receipt of your request. In accordance with PIPEDA, we may extend this time period under the following circumstances:

(a) if responding to the request would interfere to an unreasonable degree with our activities;

(b) if responding to the request would require us to undertake consultations that would make it impracticable to meet the 30-day time period; or

(c) if you require the copy of your information in an alternate format and it would take significant amounts of time to convert it. 

In such circumstances, we will contact you within the first 30 days to explain the reason for the delay and advise you of your right to complain to the Privacy Commissioner about the delays.

Please be aware that:

(a) access to personal information may be denied in accordance with the exemptions set out in the applicable sections of PIPEDA; and 

(b) it may not always be possible to completely modify or remove information in our database.  

If you believe that any personal information we are holding is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any personal information found to be incorrect.

HOW WE COMPLY WITH CANADA’S ANTI SPAM LAW (CASL) 

In accordance with Canada’s Anti-Spam legislation we may use your personal information so that we may send you commercial electronic messages (CEMS). Unless such messages are sent subject to exemption we will obtain your prior implied or express consent in accordance with this legislation. 

You may withdraw your consent to receive CEMs from us at any time by using the unsubscribe mechanism contained in all of our electronic communications. 

We do not install or cause to be installed any computer programs on your device that requires your consent under CASL.